Shipping policy

Last updated: September 23, 2026

Shipping Area

PATLIFF PETS currently ships to eligible addresses in the contiguous United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO, FPO, and DPO addresses. Shipping availability is confirmed during checkout.

Order Processing

Orders are generally processed within 1–2 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding weekends and U.S. public holidays. Orders placed after business hours, during weekends, or on holidays begin processing on the next business day.

Shipping Rates

Our standard shipping rate is:

$3.00 for orders below $50.00;
Free standard shipping for orders of $50.00 or more after discounts and before applicable taxes.

Any available shipping charge will be displayed before payment is completed.

Estimated Delivery Time

Standard delivery usually takes 5–8 business days after the order has been processed and transferred to the carrier.

The estimated total time from ordering to delivery is generally 6–10 business days, consisting of:

Processing time: 1–2 business days;
Transit time: 5–8 business days.

Delivery estimates are not guaranteed. Severe weather, carrier disruptions, holidays, address problems, and other circumstances outside our reasonable control may cause delays.

Tracking Information

When tracking information is available, it will be sent to the email address provided during checkout. Tracking information may require up to 48 hours to become active after shipment.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

If you notice an error, contact us immediately. We cannot guarantee an address change after fulfillment begins.

Additional shipping charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

Delayed Shipments

If we cannot ship your order within the stated processing period, we will contact you and provide the option to accept the revised shipping date or cancel the unshipped order for a refund.

Lost Packages

If tracking shows no delivery and the package appears lost, contact us at support@patliffpets.com. We will work with the carrier to investigate.

Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package:

Check around the delivery location;
Ask household members or neighbors;
Verify the shipping address on your order;
Allow one additional business day, as some carriers scan packages before final delivery;
Contact the carrier and then notify us if the package remains missing.

Split Shipments

An order containing multiple products may arrive in separate packages. When available, separate tracking details will be provided at no additional shipping cost.

PATLIFF PETS
Operated by 4 PATLIFF LLC
1317 W Fillmore St
Phoenix, AZ 85007
United States

Email: support@patliffpets.com
Phone: +1 (610) 467-0175
Hours: Monday through Friday, 9:00 AM–5:00 PM Arizona Time, excluding weekends and U.S. public holidays.