Refund policy

Last updated: September 23, 2026

At PATLIFF PETS, operated by 4 PATLIFF LLC, we want you to be satisfied with your purchase. This policy applies to eligible products purchased directly through our online store.

30-Day Return Period

You may request a return within 30 calendar days after your order is marked as delivered.

To qualify for a return, the product must:

Be unused, unworn, unwashed, and in resalable condition;
Include its original packaging, labels, manuals, accessories, and components;
Show no signs of pet hair, odors, stains, washing, misuse, or damage;
Be accompanied by your order number or other proof of purchase.

For hygiene reasons, grooming gloves and similar personal-care pet accessories must be unused and unopened unless the item arrived damaged or defective.

Free Return Shipping

Eligible returns within the United States include free return shipping. We will provide a prepaid return label after your return request has been approved.

Do not mail a return without contacting us first. Returns sent without authorization may not be accepted or may experience processing delays.

To start a return, contact:

Email: support@patliffpets.com
Phone: +1 (610) 467-0175

Please include your order number, the product you wish to return, the reason for the return, and photographs if the item is damaged, defective, or incorrect.

Exchanges

We offer free exchanges for eligible products within 30 days of delivery. Return shipping for an approved exchange is paid by PATLIFF PETS.

Exchange availability depends on current inventory. If the requested replacement is unavailable, we may offer a refund or another suitable product.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Provide your order number and clear photographs of the product, packaging, and shipping label. After reviewing the request, we will arrange a replacement or full refund at no additional cost.

Non-Returnable Items

We cannot accept returns for:

Used, washed, altered, stained, or damaged products;
Products containing pet hair, odors, or signs of use;
Items returned more than 30 days after delivery;
Gift cards;
Items marked as final sale, unless damaged, defective, or incorrectly supplied;
Products returned without their essential components or original packaging.

Refunds

We will inspect the returned product after it arrives. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or card provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return resulted from a damaged, defective, incomplete, or incorrect order.

Order Cancellations

Contact us immediately if you need to cancel or modify an order. We will try to accommodate your request before fulfillment begins.

Once an order has been processed or shipped, it cannot be canceled and must be handled through the return process.

Return Address

Approved returns will be directed to:

PATLIFF PETS
4 PATLIFF LLC
1317 W Fillmore St
Phoenix, AZ 85007
United States

A return authorization and prepaid label must be obtained before sending any product to this address.

Email: support@patliffpets.com
Phone: +1 (610) 467-0175
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Arizona Time, excluding weekends and U.S. public holidays.