Privacy policy

Last updated: September 23, 2026

This Privacy Policy explains how PATLIFF PETS, operated by 4 PATLIFF LLC (“PATLIFF PETS,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

Information We Collect

Depending on how you interact with our store, we may collect:

Contact information, including your name, email address, telephone number, billing address, and shipping address;
Order information, including products ordered, order history, returns, exchanges, and customer service communications;
Payment and transaction information processed by Shopify and authorized payment providers;
Account information, if you create a customer account;
Device and usage information, including IP address, browser type, device type, cookie identifiers, pages visited, and interactions with the website;
Marketing preferences and information you voluntarily provide to us.

Payment information is processed through our authorized payment providers. We do not directly store your complete payment card number.

How We Use Personal Information

We may use personal information to:

Process payments and fulfill orders;
Arrange shipping, delivery, returns, exchanges, and refunds;
Communicate about orders and customer service requests;
Maintain and improve our website and services;
Detect fraudulent, unauthorized, or illegal activity;
Comply with tax, accounting, legal, and regulatory obligations;
Send promotional communications when permitted by law;
Personalize content and measure advertising performance.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website usage, prevent fraud, and support advertising.

You can control certain cookies through your browser and through the privacy choices or cookie banner available on our website. Blocking some cookies may affect store functionality.

How We Disclose Information

We may disclose personal information to service providers that help us operate our business, including:

Shopify and its affiliated services;
Payment processors;
Shipping carriers and fulfillment providers;
Website hosting, analytics, security, customer service, and marketing providers;
Professional advisers and government authorities when legally required.

We may also disclose information as part of a business transfer, merger, financing, acquisition, restructuring, or sale of assets.

We do not sell personal information for money. Certain analytics or advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under some U.S. state privacy laws. Where applicable, you may use the privacy choices available on our website to opt out.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, resolve disputes, maintain business records, comply with legal obligations, and enforce agreements.

Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to personal information we maintain about you;
Request correction of inaccurate information;
Request deletion of certain personal information;
Obtain a portable copy of certain information;
Opt out of targeted advertising, sale, or sharing where applicable;
Withdraw consent where processing is based on consent;
Appeal certain decisions concerning a privacy request.

To submit a request, email support@patliffpets.com. We may need to verify your identity before completing the request. Authorized agents may submit requests where permitted by applicable law.

We will not discriminate against you for exercising an applicable privacy right.

Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link included in the message. You may still receive non-promotional communications relating to orders, transactions, or customer service.

Children’s Privacy

Our store is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, contact us so that we can review and delete it where appropriate.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to websites operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology, legal obligations, or data practices. The updated version will be posted on this page with a revised “Last updated” date.

PATLIFF PETS
4 PATLIFF LLC
1317 W Fillmore St
Phoenix, AZ 85007
United States

Email: support@patliffpets.com
Phone: +1 (610) 467-0175
Hours: Monday through Friday, 9:00 AM–5:00 PM Arizona Time, excluding weekends and U.S. public holidays.